At Unime Hair, we want you to understand what to expect when ordering, from production and shipping to returns and exchanges. If you need assistance, please contact baiye13561376391@gmail.com.

1. Order Processing & Shipping

Processing time and shipping time are separate. Shipping estimates begin once your package has been handed over to the carrier, not when your order is placed.

• In-stock items: Usually dispatched within 24–48 hours, excluding weekends and public holidays.
• Items not in stock: Please allow 5–7 business days for production and processing before dispatch.
• Custom colors: Please allow 30–35 days for production before dispatch. Contact us before ordering to confirm the details.

We offer free standard shipping on most products. Any applicable shipping charges will be displayed at checkout.

Shipping & Delivery

We usually ship via FedEx, DHL, or UPS, depending on the destination and service available. Delivery typically takes around 7 business days after dispatch, although some countries and remote areas may take longer.

For items requiring standard production, please allow approximately 12–14 business days in total for processing and delivery. Custom color orders require additional time.

All timeframes are estimates, not guaranteed delivery dates. Customs clearance, flight availability, peak shipping periods, public holidays, and local delivery conditions may affect arrival times. If a delay occurs, we will help follow up with the carrier and share available updates.

If you need your order for a specific date, please contact us before purchasing to check availability and estimated dispatch.

Tracking Your Order

You will receive a shipping confirmation email with your tracking number after dispatch. Tracking information may take time to appear. Please check your spam or junk folder if you cannot find the email.

Delivery Address

Please provide a complete and accurate delivery address, including any apartment or unit number, and a valid contact number. Incorrect or incomplete details may delay processing or delivery.

If an address error results in additional shipping or redelivery charges, these costs are the customer’s responsibility. Signature requirements depend on the carrier and destination.

2. Customs & Import Charges

Unless expressly included in your selected shipping service, import duties, taxes, and customs clearance charges are not included in the product price and are payable by the recipient.

Customs requirements vary by destination. Please cooperate with any requests from the carrier or local customs authority to avoid delays. Contact us before ordering if you need clarification about your shipping service.

3. Return & Exchange Eligibility

You may request a return or exchange for eligible products within 30 days of the original shipment date.

To qualify, products must:

• Be unused, unworn, uninstalled, unwashed, and unaltered.
• Be free from stains, damage, and signs of use.
• Remain in their original packaging, with all original ties and seals intact.

Opened or used hair care products are not eligible for return. Complimentary gifts do not need to be returned.

Please inspect your order before installation or use. If you receive an incorrect or damaged item, contact us promptly with your order number and clear photos so we can help resolve the issue.

4. How to Request a Return or Exchange

1. Email baiye13561376391@gmail.com with your order number, the reason for your request, and any relevant photos.
2. Once eligibility is confirmed, we will provide return instructions and the correct return address. The return address may differ from the address on your parcel. Please contact us before sending anything back.
3. Use a tracked shipping service and email us your return tracking number. Keep your shipping receipt until your return has been completed.
4. After receiving and inspecting your return, we will process an approved refund or exchange within 2–3 business days.

5. Return Shipping Costs

• Customer preference or ordering errors: For returns due to personal preference or an incorrect selection made when ordering, the customer is responsible for return shipping costs.
• Incorrect or damaged items sent by Unime Hair: We will cover the necessary return shipping costs. Please contact us first to arrange this.

6. Exchanges

Eligible products may be exchanged for items of equal value. Replacement items will be dispatched after we receive and approve the original products, subject to availability.

If your chosen replacement requires production, we will confirm the estimated processing time before arranging the exchange.

7. Refunds

Approved refunds will be issued to the original payment method. The time it takes for the funds to appear depends on your bank or payment provider.

If you have not received your refund after it has been confirmed, please contact us so we can help check its status.

8. Order Cancellations

You may request cancellation within 24 hours of placing your order, provided it has not already been dispatched. Please email us as soon as possible.

Approved cancellations receive a full refund. Once an order has been dispatched, it cannot be cancelled; any eligible return must follow the return process above.

Business days are Monday to Friday, excluding public holidays.

These terms do not limit any rights you may have under applicable consumer law.

Contact Us

For shipping, return, exchange, or cancellation enquiries, email baiye13561376391@gmail.com.